NC: Contact Centre Support
Call Centre

Any individual who are or wish to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management.
Many different roles and careers are linked to and affected by this qualification. They include, but are not limited to:


Sales Managers
Contact Centre Managers
Sales Representatives
Key Account Managers
Administration Staff
Telesales Clerks
Sales Directors
Client Services Clerks
Quality Assurance Staff
Contact Centre/Call Centre Agents
IT Staff

 


Course Contents

1 Communication
2 Mathematical Literacy
3 Contact Centre Culture
4 Contact Centre Computer Skills
5 Contact Centre Problem Handling skills
6 Work as a team
7 Telephone Skills